Focus on Customers

“Trend Controls £50m b2b building control systems business, profitable but was complacent, inward looking and full of customer service issues. In 2 months the direct labour cost base was reduced by 30%, and customer complaints were closed daily, capacity increased 30% from the smaller cost base, 25% material cost reduction. Lead time any one of 4500 complex product variants 5- 1 day. Won Management Today / CBI best factory award.”

“that’s why as Pickering says trend has its cake and is eating it.” dr. Marek Szwejczewski Cranfield University