A good pragmatic article on Tech in retail – I agree from the several retail turnarounds we have led, its back to basics, with technology as an enabler NOT a panacea aligned with a bricks and clicks strategy. Business is about profit and relationships, TECH often undermines both and leaving differentiation being price – destroying markets and brands. Growth is the other flawed panacea that needs addressing the antitheses of sustainability, which will screw us all over the next 10 years…. Time for www.winningthinking.uk because without it you wont be aware of or overcome the tech growth and other mantras that unchecked are damaging businesses and even our existence? Cheers T
